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service desk team leader - maternity cover

  • IT
  • Chesterfield
  • £23000 per annum
  • Permanent
  • Full Time
  • AS6691
  • 06 Nov 2017
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Service Desk Team Leader - Maternity Cover (12 month contract)
Salary: £23,0000

About Our Client
My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition, and are in The Times Top 100 Companies to work for. They are currently recruiting for an experienced Service Desk Team Leader to work a 12 month maternity cover contract leading their support team.
Job Description
As the Service Desk Team Leader your responsibilities will include but not be limited to:
- Lead and manage the activities of the Service Desk and Request Fulfilment Team and the delivery of appropriate levels of customer service and support.
- To take responsibility to produce, implement, maintain and take ownership for all the policies.
- To be responsible for the day-to-day operations of the Service Desk and the Request Fulfilment service ensuring corporate Service Level Agreements are met and security and compliance guidelines are achieved.
- Managing of the service desk team within an established Service Level agreement, include daily monitoring of calls, prioritisation and escalation etc.
- Service desk compliance in line with agreed methodology (ITIL Based) and in line with approved business processes.
- Be familiar and comply with policies and procedures for health and safety

The Successful Applicant
The successful applicant will be an experienced Service Desk Team Leader and meet the following criteria:
- Extremely motivated, organised, combined with strong process and documentation skills
- Current, and/ or previous hands on technical experience within a Microsoft environment
- Good knowledge of Vmware and/ or Citrix would be advantageous but by no means essential
- Have proven or identified line management, development and training skills
- Have excellent technical support skills
- Have excellent leadership skills, ability to drive change and deliver against target
What`s on Offer
Competitive base salary of up to £23,000 depending on experience, coupled with an excellent benefits package.

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