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customer service advisor

  • Customer Service
  • Derby
  • £17000.00 - £17500.00 per annum
  • Permanent
  • Full Time
  • 3182619
  • 19 Jan 2018
  1. Jobs in Derbyshire from Hays
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Full Time, Permanent, Heanor, Derby, Derbyshire

Your new company
This friendly company is expanding and looking to grow their team by taking on an experienced Customer Service Advisor. They are a global producer of polythene products. They consider themselves the champions of recycling.

Your new role

* To ensure all internal systems are used and maintained in line with customer service process maps
* To be aware of the relevant KPI targets and ensure updates are regularly communicated, and actively complete any campaigns and projects across the teams
* To regularly seek out and identify new campaign, commercial and promotional activity and develop the necessary resources to support the execution of such activity
* To monitor the sales performance of your customer base, identify and analyse trends and ensure appropriate action is taken to influence the improvement of this
* To develop internal technical training reference and material resources
* To identify areas for improvement and through root cause analysis
* To continuously develop your product knowledge and ensure you have awareness of new product launches
* To ensure you keep up to date with current and new regulations

What you'll need to succeed

* The position would suit an individual who has a passion for Customer Service
* Excellent skills at working within a team
* Organised and have a disciplined approach to work
* Developed communication skills
* Excellent attention to detail, which would include a high level of accuracy
* The ideal person should be able to demonstrate good people skills and behaviours
* A clear desire to seek out new opportunities

What you'll get in return

* In return you will be offered a competitive salary of between £17,000 - £18,000
* Standard office hours of Monday - Friday
* You will be joining a very friendly and experienced team
* Extensive training
* Opportunity from progression

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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