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permanent memorial administrator

  • Administrative
  • Derby
  • Up to £16215 per annum
  • Permanent
  • Full Time
  • MS29/05/2018
  • 29 May 2018
  1. Jobs in Derbyshire from Office Angels
  2. Office Angels
  3. More Jobs from this Recruiter

Permanent Memorial Administrator

Monday to Friday 9am - 17.30pm

Salary £16'215

Office Angels is currently seeking a customer focused and empathetic individual to join the team of a Crematorium based in Derbyshire.

As a Memorial Consultant, you will be responsible for ensuring that all memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism.

Duties will include but not be limited to;

* Treat all clients with dignity and respect, cognisant of their recent bereavement
* Ensure consistent delivery of the highest levels of client service
* Answer the telephone, dealing with memorial and Funeral Director's enquiries
* Meet with clients both during office hours and out of hours to discuss their memorial requirements
* Arrange memorial orders ensuring at all times that the client is advised, informed of all options and accurately advised of costs
* If required, accompany clients to visit the completed memorial
* Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations
* Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders
* Ensure the credit control policy is complied with fully
* Provide excellent quality client-driven services at all times
* Be aware of and sensitive to the needs of bereaved people

Successful Candidate

* Client focused and able to build and maintain client relationships
* Strong communication skills, both written and verbal
* Good attention to detail
* Sensitivity/good listening skills
* Good numeracy and literacy skills
* Adaptability
* Good self management and team working skills

Due to the volume of applicants, we are unable to reply to every candidate individually. Successful candidates will be contacted by telephone.

Due to the high volume of applicants only those shortlisted will be contacted.

Office Angels are an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

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