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1st line support analyst -matlock

  • IT
  • Matlock
  • Negotiable
  • Permanent
  • Full Time
  • asfqae5rewrf
  • 04 Jun 2018
  1. Jobs in Derbyshire from Spring Technology
  2. Spring Technology
  3. More Jobs from this Recruiter



Software Support Technician /1ST LINE Support Analyst -Matlock - Derbyshire - Permanent

Software Support, 1st Line Support, Installations, Customer Service, Sales, Support, Software Releases, Products, Microsoft, Office, Windows…

I am looking for an extremely enthusiastic individual looking for a role where you can kick start you career within IT. This will be a great opportunity to join an organisation who can offer truly fantastic development opportunities and a clear career path within their group IT function.

Key responsibilities:
* Deal with customer queries by email and telephone. Queries may be about operation of the software or product, software installation, engineering queries relevant to the software or product, software licences or sales
* Ensure that customer telephone and email queries are dealt with in a proactive, professional and timely fashion
* Keep detailed records of support calls
* Liaise with other Software Support staff and Software Engineers.
* Administrate software releases, updating installation guides and release notes for customers, creating software CDs and sending out products
Key Skills:
* Have excellent problem solving skills
* Be keen and quick to learn new software
* Have excellent customer service skills for internal and external customers, both verbal and written
* Have good organisational and administration skills
* Have the ability to use and understand computer software with experience in the execution of Microsoft Office and Windows operating systems

Software Support, 1st Line Support, Installations, Customer Service, Sales , Support, Software Releases, Products….

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

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